Kangoo Jumps® Warranty
Kangoo Jumps products are warranted by the Official Distributor to be free from defects in workmanship and materials. If found to be defective, replacement or repair will be authorized subject to the following limitations.
- The Warranty shall be in effect for 365 days from the date of purchase (exemptions are the shells, T-springs and soles, which has a 90-day warranty)
- The Warranty is valid for defects in materials or workmanship only and does not include normal wear & tear.
The Official Distributor’s sole liability from this sale and this warranty is limited to repair or replacement of defective product or component. If the boot portion is defective, the entire product will be replaced. If a component is defective, only that component will be replaced.
NO WARRANTY OTHER THAN THE LIMITED WARRANTY PROVIDED HEREIN IS MADE EITHER EXPLICIT OR IMPLIED.
Shipping
We ship orders in 3 business days within receipt of order, with UPS ground and USPS priority mail. We do not ship to P.O.Boxes. Estimated delivery time is 3-5 business days. We charge $18/pair and $5/replacement parts and accessories in the US except for Hawaii, Alaska, Puerto Rico and APO/FPO/DPO where the shipping fee is $45/pair and $10/parts and accessories.
Returns and refunds
The information below is for customers in the United States who bought their KJ rebound boots or accessories or replacement parts from Kangoo Club Fit USA.
Returns
Kangoo Jumps rebound boots can be returned for a full refund minus:
1. The current re-stocking fee of $48 per pair of boots (which consists of the cost of inspecting the boots and replacing the liner for safety reasons)
2. Shipping fees
• Kangoo Jumps Rebound Boots must be returned within 5 calendar days of receipt.
• Buyer must request returns via email: info@kangooclubfitusa.com within 5 days of receipt.
• The boots must be in new condition with no signs of wear, with all original product inserts, box and accessories. If the returned boots do no meet this requirement, Kangoo Club Fit USA will charge a re-stocking fee of up to 50% of the original price of the product.
• Accessories and replacement parts cannot be returned.
Exchanges
You can exchange Kangoo Jumps rebound boots within 5 days of receipt.
Kangoo Club Fit USA will send you the exchanged item in 3 business days after receipt of the returned item. Product must be in new condition with no signs of wear, with all original product inserts, box and accessories. Customer pays the Delivery Charges on Exchanging Goods. Customer also pays a restocking fee of $43 to change the liner of the returned boots.
Buyer must request exchange via email: info@kangooclubfitusa.com.
Accessories and replacement parts cannot be exchanged.
Cancel an order
Cancellation of an order is allowed 6 hours after purchase has been made. You can cancel your order by sending an email to:info@kangooclubfitusa.com
We do not accept cancellations over the phone or in text message.
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